Senior Case Management Associate
About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
We are seeking a Senior Case Management Associate to help ensure that members with complex or high-risk health needs receive safe, timely, and well-coordinated care. You will manage complex cases, identify risks to patient care, and work with doctors, hospitals, and internal teams to resolve problems and prevent delays in care. You will also support the review of deaths, ICU and other high-risk admissions, and possible cases of fraud, waste, and abuse. As a senior member of the team, you will guide junior case management staff and help improve how the team manages cases. You will use patient and service data to identify problems and improve the quality, safety, and efficiency of care
What You’ll Do
- Manage complex, high-risk, and escalated cases to ensure patients receive safe, timely, and appropriate care.
