Posted 1h ago•Palo Alto, CA
Sr. Associate, Customer Success
JuniorOn-site (Palo Alto)Salary undisclosed
Job Description
Globality is the autonomous sourcing platform to manage the entire intake to award process.
At Globality, we build agentic technology that transforms how global enterprises source goods and services — autonomously, at scale, and without the inefficiencies that have defined procurement for decades. Our platform interprets purchase intent, generates sourcing materials, evaluates suppliers, and executes negotiation strategies without manual intervention.
The Role
Globality is looking for a Sr. Associate, Customer Success to help manage our enterprise client relationships (typically Fortune 500/Global 2000 corporations) across the full customer lifecycle — from implementation through expansion. The successful applicant will drive clients' adoption of Globality, identify and grow new use cases within existing accounts, and ensure continued satisfaction and measurable value realization. You will be part of the Customer Success team, managing multiple client accounts at any given time. We are looking for a business development-oriented professional who values customer engagement, has a passion for digital transformation, and can build strong customer relationships — someo
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