Head of Customer Success
Who we are
At GoLinks, we’re all about making work simpler and more efficient for teams and individuals. Our tools—GoLinks, GoProfiles, and GoSearch—help streamline workflows, giving instant access to key knowledge for building products, collaborating between teams, and supporting customers. As a fast-moving startup, we quickly adapt and respond to our users’ needs. We’re looking for passionate team members who value innovation, excellence, and growth as much as we do.
About the role
GoLinks is looking for a Head of Customer Success to build and lead the function responsible for onboarding, retention, and growth across our customer base. You'll own the end-to-end post-sale customer journey — from onboarding and adoption through renewal and expansion — and will build playbooks and metrics that make customer success a durable growth engine for the company.
This is a high-impact, hands-on leadership role for someone who has scaled a CS org at a B2B SaaS company and wants to shape the strategy, not just execute against someone else's.
What you’ll do
Define and own the customer success strategy, including onboarding, adoption, health scoring, renewals, and expansion/upsell motions
