Head of Operations (COO Track)
About Us
We are Gonini (previously known as Bezos.ai), a Series A logistics and e-commerce fulfilment company (£3.3M raised, Dec 2025). We are expecting to double our business in 2026, running a fulfilment network across the UK, EU and US for e-commerce brands. We're a ~14-person team that punches well above its weight by being smart and AI-native.
We're looking for a Head of Operations to build the operational engine that lets us scale fulfilment quality without scaling headcount in lockstep. You'll inherit a team of 4 and grow it to 6-7 over your first 12 months. You'll sit at the centre of every important operational decision, as a key strategic partner to the CEO and Board and a critical member of the Senior Leadership Team. This is not a role for maintaining the status quo, it's for an operator who wants to define and drive our path to efficient, profitable scale.
This is not a classic COO role, and it is not a classic Head of Ops role. It sits between operations, seller experience, 3PL partner management, finance and engineering. You should think like a top-tier operator AND be comfortable enough with Claude, SQL, APIs, and internal tooling to turn a messy manual workflow into a system that runs itself.
The Mission: What You Will Achieve
Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. Where every automation you s
