Customer Success Specialist
We're looking for someone who enjoys managing a larger customer portfolio and making it better every week. You’ll run the day-to-day operation of our scaled Customer Success: handling individual customer cases yourself while helping the team turn what we learn into automation, processes and customer content that enable us to serve every customer well.
Our Team
Scaled Customer Success looks after a portfolio of GoodData.AI customers. The team is part of Platform Experience, alongside Support, and works closely with Sales, Finance, Professional Services and Product. You’ll report to the Scaled Customer Success Lead, who sets the strategy and works with you on the day-to-day operation.
What will you do
Run the daily customer operation. Keep the customer portfolio running smoothly and make sure important customer needs are followed through
Work customer cases end to end. Handle individual customer situations, from business questions and risks to renewals and growth opportunities, both on calls and in writing
Work across teams. Bring in Sales, Finance, Support and Product when needed, and make sure the case keeps moving
