Customer Success Manager
Customer Success Manager
Location: Remote (U.S.-based)
Type: Full-Time
Clearance: Must pass FBI fingerprint and background check in multiple states
Overview
GovWorx is transforming how public safety agencies hire, train, and retain their teams through responsible AI and intelligent automation. The Customer Success Manager (CSM) is a critical partner to our agencies, ensuring they realize maximum value from GovWorx solutions after onboarding.
This role is centered on driving adoption, value realization, and customer satisfaction. The CSM will closely partner with Onboarding Consultants and Client Account Managers to ensure customer needs are met and that each account is on a healthy path toward renewal. They serve as a trusted advisor, product champion, and customer advocate, helping agencies fully leverage the platform and achieve their operational goals.
Key Responsibilities
1. Customer Value, Adoption & Enablement
Ensure customers are fully utilizing GovWorx capabilities to achieve desired outcomes and maximize ROI.
