Customer Success Manager, Scaled

About Great Question:

Great Question is the all-in-one AI customer research platform for understanding your customers. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by world-class investors and trusted by industry-leading teams like Gusto, Experian, Canva, and Brex, we’re building the future of customer research.

We believe AI is a multiplier for creativity, speed, and scale. Everyone on the team is encouraged to lean into AI, not just to be more efficient, but to push boundaries and unlock new possibilities. Whether you’re writing, designing, coding, or analyzing, we expect you to explore how AI can elevate your craft.

Our culture is built on high trust, high agency, and high emotional intelligence. If you’re looking for a place where your voice matters, where work is fun, and where you're empowered to do your best - join us in redefining user research 🚀

About the role:

We're looking for an experienced Customer Success Manager, Scaled with B2B SaaS experience to join Great Question’s high-performing, fully remote team. This position is focused on onboarding new customers, fostering long-lasting partnerships with customers, and building out the infrastructure for a scaled cust