Customer Success Specialist (CHW/LPN)
Location: Remote (U.S.-based)
Commitment: 20 hours/week minimum, up to 40 hours/week
Type: 1099 independent contractor
About Mira Mace
Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology so patients understand their care, stay connected to their providers, and get to the resources they need. Our advocates cut through insurance denials, medication costs, transportation gaps, and paperwork so patients get what they need — without fighting alone.
About the Role
You are the first person a patient talks to at Mira Mace. Patients sign up and call us, or we call them shortly after they sign up. That first conversation sets the tone for everything that follows: you listen, learn about their health and what they're dealing with, explain how our services work and how Medicare covers them, and book their first visit with one of our doctors before you hang up.
This is a phone-first, patient-facing role for someone who is warm, clear, and knows how to talk with Medicare patients. It is non-clinical — you
