Technical Support Specialist - LED Lighting Controls (DMX/Pixel) - Remote US/Can
We're Green LED Lighting Solutions, a Canadian LED manufacturer with operations in Moncton, NB and Las Vegas, NV. Our systems go into buildings, signs and entertainment venues across North America, and when an installer is on a job site with a controller that won't talk to the pixels, they call us. We need one more person on that phone.
SHIFT: 9:00 AM to 6:00 PM Eastern, Monday to Friday. Remote, full-time employee, anywhere in the US or Canada.
WHAT YOU'LL DO
- Take technical support calls and emails from electricians and installers during our support window. Diagnose live: pixel data problems, DMX addressing, voltage drop, controller setup, warranty issues.
- Write the fix down so the same call doesn't come back. Knowledge base articles, checklists, short videos.
- Between calls, produce wiring diagrams and fixture layouts in AutoCAD from our design lead's markups, and build the costed bill of materials that goes with them.
NOT A FIT IF
- You want a drafting or estimating job with a few calls. This is a phone job with design packages in the gaps.
- You get rattled by a frustrated caller.
- You need a script.
TO APPLY
Put the word PIXEL in the first line of your cover letter. Then attach: (1) a link to a 2-minute video of you explaining voltage drop on a 12V LED run to an electrician who's never heard the term, (2) one wiring diagram or schematic you drew yourself. Applications w
