Regional Service Manager

Summary

The Regional Service Manager partners with the Vice President of Maintenance Services to support maintenance operations across multiple communities. They are responsible for establishing and maintaining service standards, improving operational efficiency, overseeing capital projects, expense control and supporting the development of onsite service teams. They provide training, guidance, and oversight to ensure consistent, high-quality maintenance performance.

 

Principal Duties and Responsibilities

Training and Development

• Establish and monitor standards for cleanliness, grounds, amenities, maintenance shops, service requests, and make-ready completion
• Develop and maintain preventative maintenance programs
• Identify property-level needs and communicate deficiencies to Operations Managers and the VP of Maintenance Services
• Provide hands-on training and troubleshoot support in areas such as plumbing, electrical, and appliances
• Coordinate support across communities to reduce reliance on outside contractors
• Maintain certification records and ensure compliance with required credentials
• Deliver service team training at least quarterly to enhan