Position Overview

The business support associate is responsible for adding value to the organization by engaging with departments across the organization to assist them with project and process support. The role is expected to work collaboratively with employees across the organization and make connections with department leaders to identify expanded areas of support that the role can provide.

The business support associate is also tasked with a variety of general office operations including front desk coverage, telephone operations, receiving and distributing mail/packages, and providing a high level of customer service to all employees and visitors. Administrative support related to word processing, copying, and filing in a professional, respectful, and friendly manner on a day-to-day basis is required.

Essential Functions

• Engages in support activities from departments across the organization on both a short and long-term basis.
• Actively engages in project solicitation processes to further support various departments.
• Welcomes visitors by greeting them, in person and on the telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, providing instructions.
• Maintains security by following procedures, including logging visitors appropriately