Technical Lead, Observability - London

You'll own observability across H: the strategy, technical design and rollout. Your work will give visibility of the entire stack and surface the information the company relies on to make key decisions and quantify progress.

H builds computer-use agents that take actions in browsers and desktop applications. This role covers every technical system we run.

What you own

The whole problem space. This is a lead role that stays hands-on: you will set the direction, design the stack, lead others through building it and work with internal teams on adoption. You'll be responsible for ensuring our teams measure what matters, and for learning our products and services in depth.

What you'd be doing

• Setting one observability strategy that can be applied across teams and technical stacks

• Owning the implementation of the systems that manage metrics, logs, traces, alerts and dashboards

• Defining SLAs, SLOs and SLIs with our product, research and infrastructure teams

• Building end-to-end visibility of system dependencies, providing visualisations for users and context for agents

• Automating how we track cove