Founding Customer Experience Manager - Netherlands
Your career oportunity (from 01.12.2026)
At HERO Software, we build the software that trade businesses run on. We help professionals be as strong in their business as they are in their craft. As part of our growth strategy we launched in the Netherlands in 2025 and are now expanding.
As our first dedicated Customer Experience owner for the Netherlands, you will build the foundation for how Dutch customers experience HERO. You will combine hands-on onboarding and support with developing the processes, workflows and self-service solutions needed as our customer base grows.
Working closely with our central German Customer Experience team, Product, Sales and Engineering, you will turn local customer insights into scalable improvements. This is an entrepreneurial role with broad ownership and the opportunity to shape HERO’s future Customer Experience organization in the Netherlands.
Your Mission
- Being the primary point of contact for Dutch customers who need support with HERO
- Answering customer questions and resolving product, workflow and integration issues, including topics related to Exact, SnelStart and 2BA
- Onboarding new Dutch customers and helping the
