Director, People & Culture

About RouteThis

RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems before the subscriber ever needs to call.

The Role

RouteThis is 10 years in and moving from a SaaS business to an AI-native one. That shift changes how the company is structured, what roles it needs and how the team works together. The Director, People & Culture leads the People function through it.

The focus is culture, engagement and communication: making sure a company of around 50 people understands where the business is going and is set up to get there.

This role reports to the Chief Operating Officer. Together they shape the people strategy, and the Director leads its delivery. The Director leads a small People team, brings in specialists for defined projects, and owns the day-to-day experience of working at RouteThis.

This is a good fit for someone ready to lead a function for the first time, including a senior manager or HR business partner looking for the next step.

What You'll Do

• Culture and engagement. Lead culture and engagement across a hybrid team. Measure what matters and act on it.