Internal Head of Customer Success (INS853)

We're looking for an Internal Head of Customer Success to own the client success function at Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies. You will build and lead the customer success motion from the ground up, own a portfolio of client relationships, drive retention and expansion, and set the standard for how clients experience this company after the sale.

This is a small business. There is no established playbook, no large team behind you, and no committee to route decisions through. You will have a high degree of ownership and autonomy — which means you design the processes, make the calls, and are directly accountable for whether clients stay, grow, and refer others. If you are a senior customer success leader who thrives without structure being handed to them, takes full ownership of outcomes, and wants to build something real rather than maintain what someone else built, this role is a strong fit.

Why You'll Want to Join

• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with founders at a growing offshore staffing company with real traction and a strong client base
• Build and own the customer success function with full autonomy over strategy, process, and outcomes

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