Medical Virtual Assistant (Temporary 6 to 9 Months)
You will support the delivery of care services for elderly residents using the organization’s technology. The role involves speaking directly with residents to explain the equipment, gain consent, prepare them for installation, and coordinate installer visits. You will also support social workers and families with basic technology-related questions, escalating issues to the engineering team when needed.
You will work closely with social workers to explain what the data shows and provide reporting through the organization’s CRM. This is a hands-on role that combines care experience, patient or customer communication, coordination, and basic technology support.
Most of the work is outbound. This is not a sales role or a call-center position, and you will be the primary person responsible for this function.
Duties and Responsibilities
Managed Service Delivery
- Contact elderly residents to explain the technology, gain consent, and make sure they are ready for installation
- Address questions or concerns and book installer visits
- Coordinate with installers to ensure visits are properly arranged
- Handle technology-related questions from social workers and families, such as sensors not reading or app login issues
- Escalate technical issues to the engineering team via Slack
- Build a playbook for recurring questions to help improve how common issues are
