Unemployment Insurance Specialist

Oversee the managed separations and unemployment insurance function for approximately 65+ Unemployment and Human Resource clients to help control their unemployment insurance costs. Provide value-based human resource consulting services and advice to clients via telephone and email on a variety of human resource and employee management topics.

Pay Rate Range: $22.00 - $23.00 Depending on Experience

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

·         Process an average of 50 unemployment insurance claims/questionnaires per week within the claim deadline.  This involves reviewing claims/questionnaires and supporting documentation (e.g., warning notices, termination letters) submitted by clients for accuracy and completeness, contacting clients to obtain clarification and/or additional information, and filling out separation reasons on claim forms. 

·         Act as a liaison between the Department of Labor and clients regarding all claim issues, including obtaining additional information from clients within 48 hours as needed by the Department of Labor to make its eligibility determination.

·         Provide consultation to clients and helpline members via telephone and e-mail on a variety of HR and employee management issues, especially relating to di