Manager, Client Experience

About One Legal, an InfoTrack Company

One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.

About the role

As Manager in Client Support, you are responsible for building and optimizing front line customer-centric support teams. You will be responsible for leveraging your background in call, chat and email centers and will be tasked with developing, managing, and driving One Legal Division’s Client Support team. Your primary focus is optimizing and supporting your team to excel in order to achieve key KPIs while looking for strategic efficiencies in a scale-up business model. You are also a resource to your peers and their direct reports as needed. You will be tasked with identifying development opportunities for your team while being the motivational champion who recogniz