Healthcare Contact Centre Supervisor - (Remote)
Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career, work remotely, collaborate with talented colleagues around the world, and make a meaningful impact on patient and customer experiences, we'd love to hear from you.
To learn more about this career opportunity or others, find us on Indeed: Inizio Medical: Jobs | LinkedIn
Job Purpose/Overview:
The Call Center Supervisor is a critical member of the Business Unit with accountability for all aspects of contact center operations, including direct management, coaching, quality oversight, compliance monitoring, and development of team members. The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals while fostering a culture of operational excellence, regulatory compliance, patient focus, and continuous improvement. The role is accountable for delivering services in a fiscally responsible manner.
Job Duties & Responsibilities:
