Medical Information Specialist - Team Lead (Licensed) - (Remote)
Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career, work remotely, collaborate with talented colleagues around the world, and make a meaningful impact on patient and customer experiences, we'd love to hear from you.
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Job Purpose/Overview:
Support the supervision of the Call Center staff to ensure prompt and accurate response to customer contacts via all communication channels. Provide intermediary service between Call Center Supervisor or designee and Call Center Communicators. Support Senior Leadership and Call Center Supervisors in all project business initiatives and objectives. Investigate inquiries and complaints and handle escalations for program. Inform Call Center Supervisor and Senior Leadership of all system failures/slow-downs. Assist with call monitoring; provide timely feedback to Call Center Communicators. Be innovative, using creativity, imagination, and information to develop ideas and suggestions fo
