Quality Analyst - (Remote)
Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career, work remotely, collaborate with talented colleagues around the world, and make a meaningful impact on patient and customer experiences, we'd love to hear from you.
To learn more about this career opportunity or others, find us on Indeed: Inizio Medical: Jobs | LinkedIn
Job Purpose/Overview:
The Quality Analyst is responsible for monitoring and evaluating telephone and electronic interactions involving Adverse Events (AEs), Product Quality Complaints (PQCs), Medical Information Requests (MIRs), and General Inquiries to ensure compliance with regulatory requirements, client expectations, and company quality standards. The role identifies quality and performance trends and partners with Program Leadership and Quality & Compliance to provide coaching, feedback, and continuous improvement initiatives that enhance quality, compliance, and customer experience.
Job Duties & Responsibilities:
