4354-Partner Customer Success (Healthcare)

About the Role
Innovaccer is seeking a proven healthcare leader to serve as Partner, Customer Success, responsible for executive ownership of Innovaccer’s most strategic client relationships and ensuring the successful delivery, adoption, and measurable outcomes of both Innovaccer’s population health platform and the AI platform.

This individual will serve as the senior executive partner to health system clients, engaging directly with C-suite stakeholders and ensuring Innovaccer delivers measurable operational, financial, and clinical value. This role will have dual responsibility for managing and expanding long-standing client relationships built on Innovaccer’s population health platform while also be accountable for the successful deployment, adoption, and scaling of Innovaccer’s enterprise AI platform.

The Partner, Customer Success will own a portfolio of strategic accounts and be accountable for core growth and retention metrics including Committed ARR (CARR), ARR expansion, churn, NPS, and CSAT. A critical component of the role will be ensuring clients continue to realize value from the population health platform while also expanding the AI Solutions.

The ideal candidate brings deep healthcare leadership experience along with demonstrated success delivering enterprise software, data, analytics, or AI platforms in complex provider environments. They must understand both how to sustain and grow mature population health plat