Associate Partner - Customer Success (Payer)

About the Role

The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.

The Associate Partner Customer Success  operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders.

A Day in the Life

1. Commercial Ownership (Renewals & Expansion)

• Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.
• Drive expansion strategy and deal orchestration, partnering with Sales where required.
• Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.
• Maintain a forward-looking account growth plan tied to customer business priorities.

2. Executive Relationship & Value Leadership

• Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).
• Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
• Articulate value in the language of:
• Cost efficiency