Customer Success Project Manager

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

Project Management

• Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
• Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
• Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
• Coordinate with product teams.
• Maintain clear and up-to-date project documentation and reports.
• Monitor and evaluate quality of service delivery using defined metrics and KPIs.

Account Management and Customer Success

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
• Provide ongoing customer support, addressing technical or operational concerns.
• Proactively gather