Onsite Deskside Support Manager

Onsite End User Customer Support Manager

Status: Exempt

Salary Range: $110k to $130k

Clearance: Secret

Location: 1100 L. Street NW Washington, DC (Onsite – 5 Days per Week)

Classification: Exempt

Compensation: $110k/yr - $130k/yr

Clearance: Secret (TS eligible)

Position Overview

We are seeking an experienced Onsite End User Support Manager to lead a large-scale customer support operation supporting a federal government client. This role oversees the operational performance and service delivery of multiple end-user support teams responsible for maintaining the technology environment used by attorneys, paralegals, and senior government leadership across multiple offices.

The Customer Support Manager will provide strategic and operational leadership for five integrated support teams, including the Help Desk, Asset Management, Deskside Support, Copy Center, and Audio/Video Engineering teams, totaling 35+ technical staff. The mission of these teams is to ensure th