Implementation & Customer Success Specialist

Who We Are

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

Core Responsibilities:

Pre-Sales (25%)

• Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
• Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
• Collaborate with senior specialist to understand client requirements and translate them into actionable solutions.

Implementation (25%)

• Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients.
• Work with clients to gather