Customer Success Executive

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Customer Success Manager

Swipeclock, an IRIS Software Group company, provides workforce management solutions that help businesses simplify timekeeping, scheduling, HR, and workforce operations.

We are looking for a Customer Success Manager (CSM) to join our Client Success team. Our CSMs manage a diverse portfolio of customers across multiple products and solutions, with a primary focus on customer adoption, education, engagement, retention, and overall customer experience.

This role serves as a critical connection point between our customers and the broader Swipeclock organization. CSMs advocate for the voice of the customer while partnering closely with Product, Support, Implementation, Sales, Finance, and other internal teams to ensu