Service Coordinator

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to provide exceptional service and support to our internal team and clients by responding to inquiries via email and phone and completing service-related tasks. This person will have at least 1 year experience of data entry, and phone and email support serving international customers, preferably with knowledge of US health insurance.

Responsibilities:

• The essential functions include, but are not limited to the following:
• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
• Work with internal and external clients via phone and email to address service inquiries, requests, and resolve issues satisfactorily
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and customer service
• Supporting and sustaining a positive work environment that fosters team performance thr