Lead UX Researcher / User Experience / Usability Analytics- Remote, PST Time Zone (6312)

 

itD is looking for a Lead Usability Analyst (UX Researcher), you’ll lead design research across web, mobile apps, in-store digital experiences, and emerging AI-enabled touchpoints. You’ll advocate for user needs throughout the product development cycle and partner cross-functionally to shape strategy, improve client experiences, and evolve research practices through AI-enabled tooling.

As part of the User Experience team, you’ll help advance how research is conducted while maintaining rigor, participant trust, data integrity, and client privacy.

 

Location: Remote (must be able to support PST Time Zone)

Responsibilities:

Core Research

• Lead high-impact studies end-to-end, using sound research judgment to select the right approach for the question at hand.
• Conduct foundational research to inform product and design strategy across complex, high-priority initiatives.
• Analyze qualitative research data, including usability tests, interviews, participatory design, and heuristic evaluations, and synthesize findings with quantitative and behavioral data.
• Translate research findings into actionable insights and specific design recommendations.