Call Handler - Remote

Call Handler – Remote   Full time - £24,862.50 Part time - £12.75    Inspiring vet care, are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices, from dedicated out-of-hours clinics and 24/7 pet emergency hospitals.   Make a Difference When It Matters Most   If you’re someone who enjoys helping others and can bring empathy, professionalism and flexibility to a busy environment, this could be the perfect opportunity for you. As inspiring vet care, we want to deliver a consistently excellent experience for all clients, whether they are in one of our practices, or are trying to contact us  Our Client Care Hub (CCH) manages certain types of calls, such as appointment bookings and general enquiries, coming into practices centrally.   Role: Call Handler Location: Remote, with training and support provided by our Dunfermline Contact Centre Hours: Full-time, 37.5 hours per week Shift Pattern: 5 days out of 7, Monday to Sunday, 8am–7pm , we can also consider part time applications working between 8am-12pm or 3pm-7pm where we can be flexible on days.  Bank Holidays: Occasional bank holiday working required As this is a remote role, you’ll need a suitable, quiet working area where you can work comfortably and professionally, along with a reliable internet connection that supports the technology and systems you’ll use throughout the day. You’ll also need to be comfortable working independently while staying connected w