Founding Customer Lead

About Jampack

Jampack builds AI agents that run wholesale operations, replacing spreadsheets, email chains, and manual data entry with automated workflows. We power brands like Fishwife, immi, and PATH, handling everything from purchase orders and freight coordination to invoicing and payment reconciliation.

We’ve raised a $3.2M seed round led by Maveron, Timber Grove Ventures, and industry operators. We’re a small team working closely with customers to build the AI-native operating system for wholesale.

About the role

We are seeking a passionate and strategic Customer Lead to own our customer experience end to end, working cross functionally with our founders, engineering, and product. You'll be equal parts strategic leader and tactical executor: building our customer function from the ground up, resolving issues quickly, implementing new tooling, improving processes, and making sure what we learn from customers shapes what we build.

This is the first hire of its kind at Jampack, which makes it a defining role. Until now, our founders and engineers have supported every customer directly. You'll take that on and set the standard for how Jampack shows up for its customers: the processes, the tooling, the tone, and eventually the team. What you