Product Specialist

Title - Product Specialist

Reports To - Som Ameri (Product Specialist Manager)

Location - Draper, UT

Hybrid - 4 days in office, 1 day remote

About the Role

Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team.

• Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.

• Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)

• Debug and resolve some customer issues live over Zoom calls.

• Leave our customers feeling delighted with your interactions.

• Be a Jump expert and constantly educate users on how t