Customer Support Specialist - Malay Speaker

Responsibilities

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
• Effectively analyze customer data to provide appropriate recommendations and resolve issues
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
• Demonstrate excellent customer service by foste