About Kairon Health

Kairon is the execution layer for healthcare. We turn fragmented claims and clinical data into workflows that help ACOs and health networks actually capture their shared savings — not just measure them after the fact. We are a seed-stage team of under 10, working with live customers managing real patient populations, and we are AI-native by construction. Our early customers are getting real value; now we are solving the most interesting operational puzzle in a startup — how do we do this 10x without breaking?

The Opportunity

You are the daily engine of Customer Operations, reporting to the Director of Customer Operations. Where the Director designs and leads how we onboard, retain, and grow customers, you make it run — turning customer needs into clear, scoped work, keeping account workstreams on track across teams, and closing every loop back to the customer. You live in the seam between customers and engineering, and you’re also the person who spots where a customer could be getting more value from the platform and surfaces it. When a customer says “our numbers look wrong,” you are the one who figures out whether it is a real bug or a misread before an engineer ever touches it.

Location: Remote (DC - NYC Corridor)

Responsibilities</