Customer Success Director

What we're looking for:

Role: Customer Success Director
Team: Customer Success
Reports To: VP of Customer Success
Supervisory Responsibility: This role will not have any direct reports.

Location: We are prioritizing candidates in NYC, but are open to teammates anywhere in the US! However, we do have pods in NYC, Chicago, and D.C., where we would love for you to work any time you’d like. Our standard operating hours are Monday - Friday 9am - 5pm ET.

A little about us

Knit is the AI-Native Research agency helping enterprise brands get from question to story in a week or less. In under two years, we’ve partnered with 60+ leading F500 enterprise brands, including Amazon, Mars, NASCAR, JBL, ESPN, and Paramount. Knit has raised $30M to date, including a $16.1M Series A in July 2025. Knit currently has 70 employees and is NYC-based and US remotely-friendly.