Customer Support and Enablement Partner

Who we're looking for…

Role: Customer Support & Enablement Partner 

Team: Customer Success

Reports To: Customer Success Director

Supervisory Responsibility: This role will not have any direct reports.

A little about us

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

The role

The Customer Support & Enablement Partner is a high impact, client facing role designed to dr