Bilingual BDC Representative (EN/FR)

If you’re driven by results, thrive in a fast-paced environment, and enjoy turning conversations into opportunities, this is your chance to join the Optimy.ai team, a division of Kognitive Tech Inc.  

Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online. As we continue to expand our automotive division, we are looking for a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads.  

In this role, you will work alongside Optimy.ai’s AI Nurture technology, engaging customers where automation leaves off and applying a human, sales-driven approach to secure qualified appointments for both Sales and Service teams. You will play a key role in driving dealership growth by consistently converting leads into booked appointments while maintaining a strong customer experience. 

Roles and Responsibilities 

• Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.  

• Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments.  

• Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience