Enterprise Customer Success Manager
Enterprise Customer Success Manager
Context & Impact
This is a net new role created to support the growing capacity demands of Lansweeper's Enterprise Customer Success team. As Lansweeper scales its enterprise footprint, this Enterprise Customer Success Manager will take ownership of a portfolio of our largest, most complex accounts — allowing the broader team to operate at full capacity and continue delivering exceptional outcomes.
The Enterprise Customer Success Manager is the connective tissue between Lansweeper's platform capabilities and the business outcomes our enterprise customers are committed to achieving. You will serve as a trusted advisor, a strategic partner, and an accountable owner across the full customer lifecycle — from onboarding through adoption, renewal, and growth.
In the near term, your focus will be on absorbing enterprise accounts, building outcome-based success plans, and establishing trusted relationships at every level of the customer organization — from operational stakeholders to the C-suite.
Challenge
Managing a portfolio of Lansweeper's most complex enterprise customers means there is no room for reactive customer success. The accounts you own are large, multi-stakeholder, and high-stakes. The primary challenges you will navigate in this role include:
