Implementation Manager

Lawmatics is looking for an Implementation Manager, based in San Diego, CA, to own the onboarding of a new customer's journey with us. From the moment a law firm signs up, you're their guide - running a structured onboarding program, configuring their account with support from our build team, and setting them up to succeed before handing them off to their ongoing Customer Success Manager.

Please note: We are a hybrid company that works out of our office in San Diego, CA Monday through Wednesday, with the option to work remotely on Thursday and Friday.

What You'll Do

• Own a caseload of new accounts moving through a structured onboarding program
• Run a dedicated kickoff call with every new signup, and get their first call booked quickly after they sign up
• Educate new customers on the platform during onboarding — running training sessions and creating resources so they understand core features and best practices from day one
• Coordinate with our internal build team on account configuration, intake automation setup, and data migration
• Monitor early engagement signals and proactively re-engage accounts that show signs of stalling
• Hand off fully onboarded accounts to the Customer Success team with a clean, documented transition
• Manage unrespo