NOC Support Engineer

About the Role

We are building a new 24x7 NOC / Production Support team at Lenskart to monitor and support our production infrastructure, applications and services. The role involves production monitoring, incident detection, L1 troubleshooting, alert management, escalation and coordination with DevOps, Infrastructure, Cloud, Network and Application teams. This is a hands-on operational role and not limited to monitoring or ticket logging.

Key Responsibilities

·       Monitor production infrastructure, applications, services and dashboards in a 24x7 environment.

·       Validate alerts, identify genuine incidents and perform first-level troubleshooting.

·       Analyse logs, metrics and dashboards to identify the impacted component.

·       Troubleshoot common issues across Linux, applications, cloud infrastructure and networks using SOPs/runbooks.

·       Troubleshoot basic issues related to CPU, memory, disk, services, connectivity, DNS, HTTP/HTTPS, APIs and load balancers.