Customer Success Manager

Location: Los Angeles, CA (In-Office)  |  Full-time

Overview

As a Customer Success Manager, your job is simple to state and hard to execute: get customers sending direct mail, fast, and keep finding new ways to help them grow their program and see real results. You'll own the full post-sale journey (onboarding, activation, and growth) for your book of business, removing the technical and organizational blockers that keep a customer from mailing and building the habits that keep them engaged and consistently seeing value. 

You'll thrive in a fast-paced startup environment where flexibility, proactivity, and a bias toward action are essential.

This role is based out of our Los Angeles office. We recognize there's real value in remote work, and there will be times you'll need to work remotely, but the expectation for this role is that you're in the office five days a week.

Mission

Your mission is simple: turn every new customer into an active, growing user of LettrLabs, someone who's consistently mailing and seeing real results.. Every customer who signs with LettrLabs has committed to a monthly direct mail budget, and your job is to get them live as quickly as possible, keep them consistently active, and help them grow their campaigns. Success is measured in activation, overage, and