Senior Support Engineer - Tier 3

LivePerson is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Overview

As a Senior Application Support Engineer at LivePerson, you'll be more than a technical problem solver—you'll be the go-to expert behind the reliability and performance of our platform.

We're looking for someone who loves a challenge, thrives on solving complex technical puzzles, and isn't afraid to dig deep into code, logs, and backend systems to uncover answers others can't. You'll take ownership of our most challenging customer issues, partnering closely with Global Support and Product Development to turn critical escalations into lasting solutions.

You'll help shape how we solve problems across the organization—developing smarter tools, sharing your expertise, mentoring fellow engineers, and driving improvements that make our platform stronger and more resilient.

If you're naturally curious, techn