Digital Marketing Account Manager
The Account Manager is accountable for managing and strengthening relationships with our enterprise/multi-channel clients. With the ultimate goal of bringing new client ideas and solutions, the focus is to exceed client expectations through management, oversight, and execution across several digital channels (paid search, social, display, search engine optimization, email, and web). The primary responsibilities in this role are to act as the liaison and agency point of contact between clients and internal teams ensuring clients’ needs are met; focus on improving client satisfaction and retention; track and manage contract renewals and upsells; collaborate and provide strategic support cross-functionally. The ideal candidate for this role will be self-driven, passionate about pushing boundaries and driving initiatives forward, gets energized by speaking with clients and helping their businesses succeed, and loves to find solutions and paths forward even when circumstances are not highly structured.
Requirements
Account Management (80%)
- Serve as the primary point of contact for your book of clients
- Provide proactive interaction via phone, email, video conferencing, and in-person
- Act as a liaison between clients and internal teams
- Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients
