Technical Support Representative - Commercial Military

Position Summary

The Commercial/Military Technical Support Representative is primarily responsible for providing technical support to Lumenier's end user military, government, commercial, and light show drone customers. Support ranges from build kit assistance to Ready-to-Fly (RTF) systems, including setup, configuration, troubleshooting, repair, and ongoing maintenance. This role serves as a trusted technical resource for military end users and requires awareness of military rankings, roles, and terminology to communicate credibly and effectively with service members and defense customers. The representative must develop a comprehensive understanding of Lumenier's component infrastructure and complete drone systems, and maintain currency on all product offerings in order to fully support the customer. Support is handled via email, live chat, telephone, video conference, or in person.

The Commercial/Military Technical Support Representative works closely with the Business Development team, Engineering, and Operations, to drive revenue growth and deliver value to customers.

Responsibilities

•        Provide prompt, professional, and precise technical support to military, government, commercial, and light show drone customers across all Lumenier product lines.

•        Communicate effectively with military end users, demonstrating working knowledge of military