Customer Care Quality Analyst | M-KOPA

Every great customer experience starts with someone who refuses to let a bad one slide.

You notice things other people miss. The agent who almost got the tone right. The script that worked last quarter but is quietly creating friction now. The pattern buried in three weeks of quality scores that nobody's connected yet. You're not just ticking boxes on a scorecard — you're reading signals, and you know what they mean.

The question is whether the organisation you're doing that for is actually listening.

M-KOPA is looking for a Quality Analyst to join our Customer Care team, based in-country across our markets. And if you care about quality the way we think you do, here's why this role is worth your attention.