Business Process Analyst

M9 Solutions is seeking a Business Process Analyst to work hybrid remote/on-site in support of a government contract for a client located in Washington, DC. An active Public Trust clearance is required.

Responsibilities

• Analyzes and maps existing operational processes, identifies gaps, and recommends improvements to enhance efficiency, governance, and compliance.
• Develops, updates, and maintains Standard Operating Procedures (SOPs), ensuring consistency, accountability, and alignment with organizational requirements.
• Designs and implements dashboards that provide visibility into process performance, risk indicators, workflow status, and key operational metrics.
• Facilitates stakeholder engagement, process validation sessions, user training, and adoption of new procedures and reporting tools.
• Monitors operational trends, develops actionable insights, and supports risk assessment and mitigation efforts through data-driven recommendations.

Required Skills and Qualifications

• Ability to obtain a Public Trust security clearance.
• 3+ years of experience in business process mapping, workflow analysis, and operational improvement within a federal government or highly regulated environment.
• 3+ years of experience developing, updating, and maintaining SOPs, policies, or procedural documentation.
• Experience using process improvement methodologies and tools such as BPMN, swim lanes, RACI matrices, or process flow diagrams.
• 2+ years of experience developing dashboards and reporting solutions using tools such as Power BI, Tableau, or similar platforms.
• Experience supporting risk assessment, compliance, research security, governance, or operational controls, with strong stakeholder engagement and communication skills.

GH 1079