Posted 2h ago•Memphis, Tennessee, United States
Customs Brokerage Manager
MiddleOn-site (Memphis)Salary undisclosed
Job Description
Mallory Alexander International Logistics, a global third-party logistics (3PL) provider, is seeking a Logistics Professional to join our growing team.
The Customs Brokerage Manager is responsible for leading and overseeing all aspects of U.S. import customs brokerage and import operations. This role will manage daily import activity, ensure regulatory compliance, maintain strong customer relationships, and lead a high-performing team.
Responsibilities:
- Lead daily customs brokerage and air/ocean import operations, ensuring timely and accurate customs clearance and shipment handling.
- Oversee import entry writing, classification, valuation, documentation, billing, and post-entry activities.
- Ensure compliance with CBP regulations, PGA requirements, customer SOPs, and company policies.
- Serve as the escalation point for complex customs, import, operational, and customer issues.
- Manage customer relationships and support customer retention and business growth.
- Monitor department productivity, service levels, profitability, and o
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