Senior Director, Production Support

As Senior Director of Production Support, you will lead & evolve the global support engineering organization that keeps Marqeta's issuance and processing platform running for 250+ live programs. You will lead a team spanning tiered support operations, incident and severity management, cross-functional escalation, and support tooling — transforming production support from a reactive, pooled function into a proactive, differentiated capability for our most strategic partners. This role bridges operations, product, and engineering to ensure every customer, from top-tier growth partners to the long tail, gets the right level of support at the right time.

We work Flexible First. This role can be performed remotely only in one of our National locations, which you can review here.

The Impact You'll Have

• Own the strategic evolution of Marqeta's production support model, directly shaping the support experience for 250+ programs and nearly $400B of transaction volume that flows through them.

• Design and scale a tiered su