Customer Service Representative
Be the Voice That Makes Workers’ Comp Work Better
At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.
We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.
*This role takes place in-office Monday-Friday for the first 6 months, then transitions to hybrid and in office 2 days/week.
🎧 What You’ll Do
- Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
- Provide friendly, professional support to providers, agents, insureds, and injured workers
- Accurately enter First Reports of Injury while speaking with callers
- Resolve claim‑related questions or route calls appropriately for quick resolution
- Serve as a key member of the customer service team supporting C
