Danish Speaking Customer Agent - Work In Sofia, Bulgaria - Paid Relocation Pack
Danish Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.
Job Overview
We are currently seeking a highly motivated professional for a Danish Speaking Support Specialist position in Bulgaria. This role is perfect for those seeking impactful Danish-speaking jobs, offering the chance to work in a vibrant international hub while providing elite support to our diverse clientele.
Key Responsibilities
- Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
- Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
- Maintain high levels of customer satisfaction by providing accurate and timely information.
- Document all interactions within our CRM system to ensure seamless service continuity.
- Collaborate with internal teams to identify service improvements and process optimizations.
- Stay up-to-date with product knowledge to provide expert-level assistance.
- Ensure all service level agreements (SLAs) are met or exceeded daily.
Requirements<
